Terms of Service

1. About DOVMA Digital

DOVMA Digital is a full-stack digital lifecycle agency headquartered in Yaoundé, Cameroon. We build client acquisition systems: websites, branding, AI automation, and paid advertising, all designed to convert visitors into booked calls and paying clients. We serve clients across Africa, Europe, and North America, delivering in English, French, and German.

• Legal name: DOVMA Digital
• Address: Yaoundé, Cameroon
• Contact: hello@dovmadigital.com
• Phone / WhatsApp: +49 157 57890197

2. Our Services

DOVMA Digital offers the following categories of service:

• Web services: website design and development, web application development, UI/UX design, code review, website retouching and optimization
• Design and branding: logo design, brand identity kits, digital and physical collateral, 3D motion design
• Website translation: natural, conversion-focused translation into English, French, and German
• Growth and marketing: AI automation systems, social media setup, paid ad campaigns, strategy and consulting
• Open brief engagements: custom scopes defined jointly with the client

The specific deliverables, timeline, and price for each engagement are agreed in writing before work begins, either through a formal proposal, a statement of work, or a written exchange of messages.

3. How We Work Together

Every client engagement follows our six-step process: Discover, Design, Build, Launch, Grow, Support. At each stage, we require your active participation: timely feedback, deliverable approvals, and the content and access needed to keep the project moving.

We classify engagements into three stages based on where you are in your digital journey:

• Launch: Building a complete digital foundation from scratch
• Improve: Overhauling an existing digital presence that is underperforming
• Automate: Adding AI workflows, integrations, and lead capture systems to an operational business

Timelines depend on the scope of work, the complexity of the project, and how quickly you provide feedback and approvals. Delays caused by late client feedback may extend the delivery date without additional charge to DOVMA Digital.

4. Quotes, Invoicing, and Payment

All pricing is confirmed in writing before work begins. Quotes are valid for 14 days from the date of issue unless otherwise specified.

Payment is typically structured in milestones tied to project stages. Unless otherwise agreed:

• A deposit (typically 30–50% of the total project value) is required before work begins.
• Interim payments are due at agreed project milestones.
• The final balance is due before the final deliverable is handed over or the website goes live.

Invoices are payable within the period stated on the invoice (typically 7 to 14 days). Late payments may result in a pause in work until the outstanding amount is settled. DOVMA Digital reserves the right to charge a late payment fee of 1.5% per month on amounts overdue by more than 30 days.

We accept payment by bank transfer, mobile money (Orange Money, MTN Mobile Money), and other methods confirmed at the time of engagement.

5. Cancellations and Refunds

You may cancel an engagement at any time. The following conditions apply:

• Cancellation before work begins: The deposit is refunded in full, minus any documented out-of-pocket expenses already incurred.
• Cancellation after work has begun: You are invoiced for all work completed up to the cancellation date. The deposit is applied against this amount. Any excess deposit is refunded.
• Cancellation after final delivery: No refund is available once the final deliverable has been accepted and handed over.

If DOVMA Digital is unable to complete the agreed scope due to circumstances within our control, you will receive a prorated refund for any undelivered work.

6. Intellectual Property

Upon receipt of full payment, DOVMA Digital assigns to you full ownership of all custom deliverables created specifically for your project, including website designs, copy, graphics, and custom code.

The following remain the property of DOVMA Digital:

• Our internal tools, frameworks, templates, and processes used to build your project
• Any third-party software, fonts, stock assets, or libraries licensed under their respective terms
• Our portfolio rights: we reserve the right to display your completed project as part of our portfolio, unless you ask us in writing not to

You warrant that any content you provide to us (text, images, logos, data) does not infringe any third-party intellectual property rights. You indemnify us against any claim arising from content you supply.

7. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement. This includes business strategies, financial information, client lists, technical architecture, and any information marked as confidential.

This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that was already known to the receiving party before disclosure.

8. Your Responsibilities

A successful project requires your active involvement. You agree to:

• Provide all required content, materials, and access within agreed timelines
• Review and approve deliverables within 5 business days of submission, unless another period is agreed
• Designate a single point of contact with decision-making authority for the project
• Use your deliverables and our website in compliance with applicable law
• Ensure you hold all necessary rights to any content or materials you provide to us

9. Acceptable Use

You may not use our website or services to:

• Infringe any law or regulation in any applicable jurisdiction
• Engage in fraud, deception, or any harmful or abusive conduct
• Submit false, misleading, or unsolicited information
• Attempt to gain unauthorized access to our systems or data
• Transmit any malware, spam, or harmful content

10. Limitation of Liability

To the fullest extent permitted by applicable law, DOVMA Digital's total liability to you for any claim arising out of or relating to these terms or your use of our services shall not exceed the total amount you paid us in the three months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data, even if we have been advised of the possibility of such damages.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.

11. Indemnification

You agree to defend, indemnify, and hold harmless DOVMA Digital and its team members from and against any claim, liability, loss, or expense (including reasonable legal fees) arising from: (a) your use of our website or services; (b) your breach of these terms; or (c) content or materials you provide to us that infringe third-party rights.

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Cameroon and, where applicable, the Uniform Acts of the Organisation for the Harmonisation of Business Law in Africa (OHADA).

For clients based in the European Union or the European Economic Area, these terms do not affect any mandatory consumer or data protection rights conferred by applicable EU law, including the GDPR. For clients in the United Kingdom, applicable UK law applies alongside these terms.

Subject to the dispute resolution clause below, any legal proceedings shall be brought in the courts of Yaoundé, Cameroon, and both parties submit to the non-exclusive jurisdiction of those courts.

13. Dispute Resolution

We prefer to resolve disagreements directly. If a dispute arises:

• Step 1: Negotiation. Either party may notify the other in writing. Both parties agree to negotiate in good faith for at least 30 days before pursuing formal proceedings.
• Step 2: Arbitration. If negotiation fails, disputes may be submitted to arbitration under the rules of the Common Court of Justice and Arbitration (CCJA) of OHADA, seated in Abidjan, Côte d'Ivoire. The language of arbitration shall be either English or French, by agreement.
• Step 3: Courts. If arbitration is not agreed upon or is inapplicable, disputes shall be resolved before the competent courts of Yaoundé, Cameroon.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including acts of God, government restrictions, strikes, natural disasters, internet outages, or pandemics. The affected party must notify the other promptly and take reasonable steps to minimize the impact.

15. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. For ongoing engagements, material changes take effect 30 days after notice, giving you time to review them. Continued use of our services after that period constitutes acceptance.

16. Contact

For questions about these terms, or to discuss any aspect of a project engagement:

• Email: hello@dovmadigital.com
• WhatsApp: +49 157 57890197
• Website: dovmadigital.com